Marcelle Pick Store


Refund Policy

Returns
If you are not completely satisfied with your order, return your item(s) back to Pick Enterprises within the first 60 days from the date you receive your original order, and we will refund 100% of your purchase price (excluding shipping & handling costs).
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Downloadable products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
You can still return unopened product and receive a 75-percent credit for the returned items for up to 90 days after the original 60-day Guarantee has expired.

NOTE: No refunds of any percentage will be given of a product purchased past 150 days.

Requesting an RMA
To request a Return Material Authorization (RMA) number, please call our Customer Service Department at 1-888-303-8846 ext 4. The RMA number must be displayed on the outside of the box. Packages sent to us without a RMA number may not be considered for a refund.

We ask that you send back all unopened product (with RMA number) to:

Women to Women
3 Marina Road
Yarmouth, ME 04096

Phone: 1-888-303-8846 ext. 4

Once the Return is received to our Warehouse:
Returns will be processed and refunds issued within 10 business days after receipt of the returned product.

Refunds will be issued in the same manner as the original purchase payment method. If this payment method is not available for any reason, we will issue a company check in U.S. dollars as a payment method unless otherwise instructed.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@marcellepick.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
To return your product, you should mail your product to:
Women to Women
3 Marina Road
Yarmouth, ME 04096

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please Keep In Mind…
We do not offer exchanges at this time
We do not offer store credits
We cannot issue a refund without first receiving the returned merchandise
We only allow one return per customer, per System.
We strongly recommended that you return a package to us using a certified method that will provide a Tracking Number. If we do not receive the product(s) and the customer cannot prove the product was returned, we will not issue a refund. The delivery confirmation number or our receipt signature will be proof of delivery as required by your carrier of choice.